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Integra Supported Housing Good


Inspection carried out on 28 June 2019

During a routine inspection

About the service

Integra Supported Housing is registered to provide personal care to people living in their own with a learning disability. On the day of the inspection, four people were receiving support.

People’s experience of using this service and what we found

People received support that was safe. The registered manager ensured care staff knew how to keep people safe from harm. Recruitment systems were in place to ensure appropriate staff could support people safely. Where people needed support with medicines this was done as it was prescribed and care staff received training in infection control, so they would know how to ensure they followed appropriate infection control procedures. Systems were in place to monitor trends where accidents or incidents had taken place.

People received effective care. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care staff were supported so they had the knowledge and skills to meet people’s needs. People made their own decisions as to what they had to eat and drink and care staff supported them to do so. Care staff were available to support people to access healthcare as required and in an emergency.

People received support that was caring and kind. People were supported how they wanted and care staff respected people’s privacy, dignity and independence.

People received support that was responsive to their needs. Care plans were in place to show how people wanted to be supported. A complaints process was in place, so people could share any concerns they had.

The service was well led. The culture in the service was open, empowering and inclusive. Communication standards encouraged people to share their views and spot checks took place to ensure service quality.

Rating at last inspection:

Rated Good (Report published 23/08/2016).

Why we inspected

This was a planned comprehensive inspection.

Follow up

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection carried out on 1 July 2016

During a routine inspection

The inspection took place on 1 July 2016 and was announced. We gave the service 48 hours’ notice of the inspection because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in. At our last inspection on the 30 September 2013 the provider was compliant with the regulations inspected.

Integra Supported Housing is registered to provide personal care services to people in their own homes or supported living. People the service supports have a range of needs including physical disability and learning disability. On the day of the inspection, 48 people were receiving support. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act (2008) and associated Regulations about how the service is run.

People told us they were safe. Care staff knew how to keep people safe and had received the appropriate training to do so. Where people were supported with their medicines we found that this was being done safely.

The provider ensured care staff had the skills and knowledge to meet the requirements of the Mental Capacity Act (2005) and people’s consent was sought before they were supported. Care staff received the appropriate support to be able to meet people’s needs.

The care staff that supported people provided support in a friendly and caring manner. People were involved in the assessment and care planning process and their views and decisions were taken into account when their support needs were reviewed.

The support people received was what they expected and their dignity, privacy and independence was respected.

The provider had a complaints process in place so people were able to share concerns they had. The provider ensured the quality of the service was checked and monitored regularly to ensure the quality of the service was maintained.

The provider used questionnaires, meetings and a suggestion box so people were able to comment on the service.

Inspection carried out on 30 September 2013

During a routine inspection

We carried out this inspection to check on the care and welfare of people. Following the inspection we conducted telephone interviews with three relatives. On the day of the inspection we spoke with two people, four members of staff, the service manager and the joint owners, one who was also the registered manager.

We found that people were dressed in clothes that reflected their preferences. People's dignity, privacy and independence were respected. One person said, "I make my own decisions and choices".

Records showed that people's support needs were delivered in a way that promoted their own lifestyle choices. One relative said, "My son is much more independent now and i have to respect that".

We found that the provider had a policy for ensuring people's safety and staff were trained to recognise abuse.

The provider ensured that all staff were recruited appropriately by having all relevant checks were carried out.

We found that there was a quality assurance system in place to ensure the service people received was appropriate to their needs.

We found that the provider did not have relevant information on people's needs kept securely within their office to ensure that records could be accessed when needed and only appropriate staff had access to them.