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Integra Supported Housing Good

Inspection Summary

Overall summary & rating


Updated 30 July 2019

About the service

Integra Supported Housing is registered to provide personal care to people living in their own with a learning disability. On the day of the inspection, four people were receiving support.

People’s experience of using this service and what we found

People received support that was safe. The registered manager ensured care staff knew how to keep people safe from harm. Recruitment systems were in place to ensure appropriate staff could support people safely. Where people needed support with medicines this was done as it was prescribed and care staff received training in infection control, so they would know how to ensure they followed appropriate infection control procedures. Systems were in place to monitor trends where accidents or incidents had taken place.

People received effective care. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care staff were supported so they had the knowledge and skills to meet people’s needs. People made their own decisions as to what they had to eat and drink and care staff supported them to do so. Care staff were available to support people to access healthcare as required and in an emergency.

People received support that was caring and kind. People were supported how they wanted and care staff respected people’s privacy, dignity and independence.

People received support that was responsive to their needs. Care plans were in place to show how people wanted to be supported. A complaints process was in place, so people could share any concerns they had.

The service was well led. The culture in the service was open, empowering and inclusive. Communication standards encouraged people to share their views and spot checks took place to ensure service quality.

Rating at last inspection:

Rated Good (Report published 23/08/2016).

Why we inspected

This was a planned comprehensive inspection.

Follow up

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 30 July 2019

The service was safe.

Details are in our safe findings below.



Updated 30 July 2019

The service was effective.

Details are in our effective findings below.



Updated 30 July 2019

The service was caring.

Details are in our caring findings below.



Updated 30 July 2019

The service was responsive.

Details are in our responsive findings below.



Updated 30 July 2019

The service was well-led.

Details are in our well-Led findings below.