9 April 2019
During a routine inspection
People’s experience of using this service:
¿ People who used the service told us they felt safe. Staff were knowledgeable about the types abuse and how to report concerns. Personalised risk assessments were in place which supported staff to mitigate risks.
¿ Staff were recruited safely and there were sufficient staff to flexibly meet people’s needs. Staff had received appropriate training which supported them to provide quality care.
¿ People told us staff knew them well and treated them with kindness and respect. We saw staff were passionate about providing good quality care and maximising people’s independence.
¿ People were encouraged to have control and choice in relation to their care and support.
¿ People had access to healthcare professionals and services where they needed them.
¿ Medicines were managed safely by trained staff.
¿ Assessments of people’s needs and preferences were completed prior to receiving support and reviewed regularly.
¿ People were supported to access a wide variety of social and recreational activities in line with their preferences.
¿ There was a compliments and complaints procedure in place. The registered manager investigated and responded to any complaints in full.
¿ The management team completed regular audits to ensure a quality service.
¿ The registered manager was committed to providing personalised care that met people’s individual needs.
Rating at last inspection: James Beattie House has not previously been inspected under the provider Midland Heart.
Why we inspected: This was an announced, scheduled inspection.
Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk