Updated 30 April 2019
‘‘We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’’
Inspection team:
This inspection was carried out by one inspector.
Service and service type:
James Beattie House is a service which provides domiciliary care services. This is provided in the context of sheltered flat tenancies situated in a single building facility. The facility offers aspects of communal living.
The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 5 days’ notice of the inspection site visit as we were visiting people’s homes.
What we did:
Before the inspection we checked the information we held about the service and the provider. This included notifications the provider had sent to us about incidents at the service and information we had received from the public. A notification is information about events that by law the registered persons should tell us about.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
We observed how staff interacted with people who used the service. During our inspection we spoke with six people who used the service, five relatives, three customer support workers, one team leader coach, one house keeper, one house keeper coach, one activities coordinator and an administrator. We also spoke with the registered manager and a community pharmacist. We did this to gain people's views about the care and to check that standards of care were being met.
We looked at care records for five people. We checked the care they received matched the information in their records. We also looked at records relating to the management of the service, including audits carried out within the home and medicine records.
After the inspection we gave the provider the opportunity to send us any additional supporting information.