We carried out a review of the data available to us about Expectation Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Expectation Care Limited, you can give feedback on this service.
People’s experience of using this service:
• People received safe care and they were protected against avoidable harm, abuse, neglect and discrimination.
• Specific risks to people’s safety were assessed and strategies were put in place to reduce the risks.
• The recruitment practices ensured only suitable staff worked at the service.
• Staff were employed in sufficient numbers to meet people’s needs.
• Where the provider took on the responsibility, people’s medicines were safely managed.
• Staff received training that enabled them to have the skills and knowledge to provide effective care.
• Staff received in-going support from the registered manager.
• People were supported to maintain good nutrition and hydration.
• People were treated with kindness, compassion and respect.
• Staff encouraged people to maintain their independence.
• People and their relatives were involved in the care planning and reviews of their care.
• People's needs were assessed, and the care provided met their needs.
• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
• The registered manager led by example, and systems were in place to continuously monitor the quality of the service.
Rating at last inspection: This was the first comprehensive inspection carried out at Expectation Care Limited since they registered with the Care Quality Commission (CQC) on 14 March 2018.
Why we inspected: This was a scheduled inspection to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk