Ladyslaude Court

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff knew people well as individuals and knew what their preferences, likes and dislikes were. People were supported to follow their interests and staff supported them to see health professionals if this support was needed. Care plans gave a good overview of people's support needs and people and relatives were asked to feedback about the service on a regular basis.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider had systems in place to ensure people's feedback was received. We reviewed the minutes of a recent tenants' meeting and a quality audit, which included an assessment of people's experiences and involvement. This allowed the provider to identify if any improvements were needed based on people's feedback. People's care plans were detailed and gave a good overview of people's preferences, likes and dislikes.

Staff told us they had regular discussions with people, both formally and informally to discuss their support and see if they could do anything more for people. Staff knew people well and supported people in line with their preferences and interests.

People were supported to feed back about their care and support on a regular basis in forums such as meetings and coffee mornings. People told us staff supported them to achieve good health outcomes, for example by supporting them to see health professionals if they needed this support. They also told us how staff supported them to take part in their preferred interests and pastimes. One person said, ''[Staff] persuade me to go outside. I am sometimes reluctant to do this but I really enjoy it once I do it so I am grateful to staff for doing this. They know my interests.''

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.