Ladyslaude Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us staff were kind and compassionate and supported them to be independent if this was the choice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were supported to make choices whilst staff supported them, such as what to eat or when to be supported. People and relatives were also encouraged to take part in discussions about wider care and support, including care plan reviews. People were supported to be independent if this was their choice. One person said, ''I can make my own cup of tea myself and just need staff to give me a hand carrying it back to the chair. Staff are very patient with me.'' People and relatives described staff as kind caring and compassionate. One person said. ''I am very happy here. The staff are brilliant and I could not ask for more really.''

The provider and staff ensured people's care plans had up-to-date information to promote their independence in areas such as mobility, communication and managing medicines. Staff met with people and their relatives to discuss their support and any changes that were needed.

Staff had a good understanding of person-centred care and spoke about people with kindness and compassion. They knew people well as individuals and knew how to promote people to make meaningful choices and be independent with aspects of their support if this was their choice.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.