• Dentist
  • Dentist

The Willows Dental Surgery

141 Wilmslow Road, Handforth, Cheshire, SK9 3HX (01625) 520818

Provided and run by:
Feldent Limited

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 24 April 2025.

We found the practice had met regulations.

Infection control procedures in place were mostly effective, however oversight of Legionella processes needed improvement.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

The practice is in Handforth, Cheshire and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available outside the practice.

The practice had 3 treatment rooms. The total number of staff was 16. During the inspection we spoke with 3 dentists, 1 dental nurse, the decontamination lead and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection.

3, 9 May 2013

During a routine inspection

We spoke with four people who were visiting the dental practice during our inspection. All praised the service, the staff and standard of treatment provided.

People told us that they were treated with respect and were always involved in making decisions about their care and treatment. One person said, 'I am very happy with the service I have received at this dentist, overall they are excellent'. Another person who also described the service as excellent said, 'I have been coming to this dentist for a short while and have already benefited from a course of treatment, the dentist goes that extra mile, they put me at ease and are very good at explaining options, charges and give good advice on oral hygiene'.

Patients were asked about their medical history and we saw individualised clinical notes detailing assessment, risk assessment, examination and treatment planning.

Patients told us they were given information about treatment options so they were able make informed decisions about their treatment and dental care.

We saw that emergency equipment was available and readily accessible to staff who had received training for cardio-pulmonary resuscitation and knew what to do in the event of an emergency.

People who used the service told us that they felt safe and had confidence in the competence and professionalism of staff. Staff were familiar with the services' safeguarding procedures so they knew what to do if there was any evidence or suspicion of abuse.