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Divine Community Care Limited Good

Reports


Review carried out on 7 October 2021

During a monthly review of our data

We carried out a review of the data available to us about Divine Community Care Limited on 7 October 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Divine Community Care Limited, you can give feedback on this service.

Inspection carried out on 12 March 2019

During a routine inspection

About the service:

Divine Community Care Limited is a domiciliary care agency that currently provides personal care people living in their own home. They provide care and support to older and younger adults.

People’s experience of using this service:

¿ Relatives of people receiving care and support told us they found the service provided safe and caring support. One relative said, “The staff are very good. The staff are gentle.”

¿ Staff understood how to manage people’s risks and keep people safe from harm.

¿ Staff were recruited in a safe manner and the service ensured they were right for the role.

¿ People were supported to receive medicines in a safe way.

¿The service ensured people received care and support in a timely manner.

¿ The service demonstrated a culture of continuous learning to provide the best quality support

¿ Staff were provided with adequate training and support to provide effective care and support.

¿ People were supported by various health and social care professionals to ensure they were in the best of health.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

¿ People’s relatives felt involved in the care and support provided.

¿ People were treated with dignity and respect and were supported to be independent.

¿ Individual care plans guided staff to provide person-centred care and support.

¿ People’s relatives felt confident to make complaints and trusted the service would respond in an appropriate manner.

¿ The registered manager was spoken about in a positive manner.

¿ The governance systems in place ensured people received high quality care and support.

Rating at last inspection:

¿ This service has not yet received a rating since it registered with the Care Quality Commission in March 2018.

Why we inspected:

¿ This was a planned inspection based on our regulatory guidelines.

Follow up:

¿ We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

¿ For more details, please see the full report, which is on the CQC website at www.cqc.org.uk