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Divine Community Care Limited Good

Reports


Inspection carried out on 12 March 2019

During a routine inspection

About the service:

Divine Community Care Limited is a domiciliary care agency that currently provides personal care people living in their own home. They provide care and support to older and younger adults.

People’s experience of using this service:

¿ Relatives of people receiving care and support told us they found the service provided safe and caring support. One relative said, “The staff are very good. The staff are gentle.”

¿ Staff understood how to manage people’s risks and keep people safe from harm.

¿ Staff were recruited in a safe manner and the service ensured they were right for the role.

¿ People were supported to receive medicines in a safe way.

¿The service ensured people received care and support in a timely manner.

¿ The service demonstrated a culture of continuous learning to provide the best quality support

¿ Staff were provided with adequate training and support to provide effective care and support.

¿ People were supported by various health and social care professionals to ensure they were in the best of health.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

¿ People’s relatives felt involved in the care and support provided.

¿ People were treated with dignity and respect and were supported to be independent.

¿ Individual care plans guided staff to provide person-centred care and support.

¿ People’s relatives felt confident to make complaints and trusted the service would respond in an appropriate manner.

¿ The registered manager was spoken about in a positive manner.

¿ The governance systems in place ensured people received high quality care and support.

Rating at last inspection:

¿ This service has not yet received a rating since it registered with the Care Quality Commission in March 2018.

Why we inspected:

¿ This was a planned inspection based on our regulatory guidelines.

Follow up:

¿ We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

¿ For more details, please see the full report, which is on the CQC website at www.cqc.org.uk