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Divine Community Care Limited Good

Inspection Summary

Overall summary & rating


Updated 18 April 2019

About the service:

Divine Community Care Limited is a domiciliary care agency that currently provides personal care people living in their own home. They provide care and support to older and younger adults.

People’s experience of using this service:

¿ Relatives of people receiving care and support told us they found the service provided safe and caring support. One relative said, “The staff are very good. The staff are gentle.”

¿ Staff understood how to manage people’s risks and keep people safe from harm.

¿ Staff were recruited in a safe manner and the service ensured they were right for the role.

¿ People were supported to receive medicines in a safe way.

¿The service ensured people received care and support in a timely manner.

¿ The service demonstrated a culture of continuous learning to provide the best quality support

¿ Staff were provided with adequate training and support to provide effective care and support.

¿ People were supported by various health and social care professionals to ensure they were in the best of health.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

¿ People’s relatives felt involved in the care and support provided.

¿ People were treated with dignity and respect and were supported to be independent.

¿ Individual care plans guided staff to provide person-centred care and support.

¿ People’s relatives felt confident to make complaints and trusted the service would respond in an appropriate manner.

¿ The registered manager was spoken about in a positive manner.

¿ The governance systems in place ensured people received high quality care and support.

Rating at last inspection:

¿ This service has not yet received a rating since it registered with the Care Quality Commission in March 2018.

Why we inspected:

¿ This was a planned inspection based on our regulatory guidelines.

Follow up:

¿ We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

¿ For more details, please see the full report, which is on the CQC website at

Inspection areas



Updated 18 April 2019

The service was Safe.

Details are in our Safe findings below.



Updated 18 April 2019

The service was Effective.

Details are in our Effective findings below.



Updated 18 April 2019

The service was Caring.

Details are in our Caring findings below.



Updated 18 April 2019

The service was Responsive.

Details are in our Responsive findings below.



Updated 18 April 2019

The service was Well-led.

Details are in our Well-Led findings below.