• Dentist
  • Dentist

The Mall Dental Practice

80 Carisbrooke Road, Newport, Isle Of Wight, PO30 1BW (01983) 522764

Provided and run by:
NF Portelli and RO Smallwood

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 9 June 2026.

We found the practice had not met all regulations.

The practice had systems to manage risks, including infection prevention and control. However, leadership arrangements were not consistently effective, and not all risks associated with the delivery of regulated activities had been suitably identified, assessed and mitigated.

Recruitment procedures reflected current legislation but were not consistently being followed.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Newport, Isle of Wight and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 2 dentists, 5 dental nurses, a decontamination nurse, a dental therapist, a dental hygienist, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including the dentists, 2 dental nurses, the decontamination nurse, the dental hygienist, and the receptionists.

The provider was not complying with Regulation 12 Safe care and treatment, 17 Good governance and Regulation 19 Fit and proper persons. Full details of the regulations the provider was not meeting are within the inspection report.

We have asked the provider for an action plan in response to the concerns found at this inspection.

2 August 2013

During a routine inspection

We spoke with four patients who told us the service provided appropriate information and support regarding their treatment. One patient said, 'I knew the costs in advance'. Where treatment was complex, patients were given sufficient time to make a decision about the options available.

Patients told us they were satisfied with the treatment they received. One said of the dentists, 'They're very professional and you get good quality care'. Patients told us they were asked about changes in their medical condition each time they attended the practice. This ensured staff were aware of any associated risks.

The practice was clean and hygienic. There were effective systems in place to reduce the risk and spread of infection. Instruments were sterilised in a purpose built room that complied with the Department of Health's essential standards. We spoke with two dental nurses who showed a good understanding of how to sterilise instruments effectively.

The provider used patient satisfaction questionnaires to seek the views of patients using the service. We saw improvements were made as a result. Audits, covering certain aspects of the service, were used to improve the quality of service provided.