- Dentist
The Mall Dental Practice
Assessment report published 29 September 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 9 June 2026.
We found the practice had not met all regulations.
The practice had systems to manage risks, including infection prevention and control. However, leadership arrangements were not consistently effective, and not all risks associated with the delivery of regulated activities had been suitably identified, assessed and mitigated.
Recruitment procedures reflected current legislation but were not consistently being followed.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Newport, Isle of Wight and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 2 dentists, 5 dental nurses, a decontamination nurse, a dental therapist, a dental hygienist, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including the dentists, 2 dental nurses, the decontamination nurse, the dental hygienist, and the receptionists.
The provider was not complying with Regulation 12 Safe care and treatment, 17 Good governance and Regulation 19 Fit and proper persons. Full details of the regulations the provider was not meeting are within the inspection report.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 23 patients. On the day of our inspection, we saw patient feedback from a further 8 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included;
Patients commented positively about the standards of cleanliness. “The building has always been clean and tidy on visiting and appears well maintained.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “I am able to get appointments whenever I have needed them.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “My care from the dentist has always been exemplary. He is patient, as I am very nervous of dentists. He is very understanding of this and gives me clear information about treatment options. If I needed to be seen as an emergency, he has always tried to get me in as soon as possible.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. “The Mall Dental Practice approach from day one was to first help the patient recognise the underlying cause, followed by oral hygiene and thus avoid losing more teeth.” “Treatments are explained and advice given on any improvements we can make to the way we look after our teeth; consideration is given to our children that they may not feel comfortable, so every effort is made to keep each appointment child friendly and relaxed”
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.