We carried out a review of the data available to us about Gallimore Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Gallimore Lodge, you can give feedback on this service.
People’s experience of using this service:
Gallimore Lodge is a small care home that supports the principles of ‘Registering the Right Support’ and other best practice guidance by enabling people to live as full a life as possible. People were supported to achieve best possible outcomes that included choice and independence.
The service provided a homely and friendly environment. Staff were kind, compassionate and respectful. They demonstrated a good understanding of people’s needs and knew how to communicate with each individual, and reassure them.
Systems and processes were in place to promote people’s safety in the home and when out in the community. Staff had a good working knowledge of how to protect people from potential abuse and promote people’s rights.
The provider had a thorough recruitment and selection process in place to check that staff were suitable to work with people who used the service. There were enough staff to meet people’s needs effectively. Staffing levels were flexible to support people to follow their interests, take part in social activities or attend hospital /GP appointments and follow ups with healthcare professionals.
Staff looked after people’s healthcare needs in a pro-active way. People were provided with choices of food and drink that met their individual needs. Medicines were managed safely.
The provider had effective systems in place to monitor the quality and safety of the service that people received. Arrangements were in place to routinely listen and learn from people’s experiences, concerns and complaints. There was a strong emphasis on promoting good practice in the service and there was a well-developed understanding of equality, diversity and human rights and management and staff put these into practice. The registered manager inspired confidence in the staff team and led by example.
Rating at last inspection: A rating of ‘Good’ was awarded to this service under the previous provider, Family Mosaic. Following the last inspection Family Mosaic merged with Peabody Trust under the ‘Peabody’ name. The registered manager and the majority of staff remain the same.
Why we inspected: This was the first inspection of the service under the new registered provider, following the merger.
Follow up: We will re-inspect this service within the published time-frame for services rated good or sooner if required. We will continue to monitor the service through the information we receive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk