We carried out a review of the data available to us about London Care (Lew Evans House) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about London Care (Lew Evans House), you can give feedback on this service.
Lew Evans House is an extra care service which has 39 flats within one building. The service included a communal area for dining and a lounge area. At the time of our inspection there were 27 people using the service.
People’s experience of using this service and what we found
People told us they felt safe using the service and the provider had appropriate procedures in place to safeguard people from abuse. Risks to people’s health and safety were assessed and written plans were in place to help mitigate these. There were enough, suitably qualified and appropriately vetted staff working at the service to provide people with care. People were safely assisted to take their medicines. People were supported to keep their flats clean and communal areas were well maintained.
People were involved in the initial and ongoing assessment of their care needs. People received care from staff who were appropriately inducted, trained and supported to do their jobs. People were given the support they needed to meet their nutritional and healthcare needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us care workers were kind and we found care workers understood their needs. People were supported to be as independent as they wanted to be by care staff who respected their privacy and dignity.
People were supported to meet their recreational needs and the service held activities every weekday to support this. The provider had an appropriate complaints policy and procedure in place.
Staff morale among staff was good and people gave good feedback about the quality of the service. The provider understood and acted on their duty of candour responsibilities and sought people’s feedback in relation to service quality. The provider worked in partnership with other professionals when needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of this service since its registration in May 2018.
Why we inspected
This was our first inspection of the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.