Background to this inspection
Updated
25 July 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by a single inspector over the course of two days.
Service and service type
This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
Before the inspection we reviewed the information we held about the service which included information from notifications of incidents that the provider is required to send to us. We used all of this information to plan our inspection.
During the inspection
We spoke with four people using the service about their experience of the care provided. We spoke with four members of staff which included the registered manager, two care workers and a supervisor.
We reviewed a range of records. This included three people’s care records and three people’s medicines records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with one health care professional who regularly visited the service.
Updated
25 July 2019
About the service
Lew Evans House is an extra care service which has 39 flats within one building. The service included a communal area for dining and a lounge area. At the time of our inspection there were 27 people using the service.
People’s experience of using this service and what we found
People told us they felt safe using the service and the provider had appropriate procedures in place to safeguard people from abuse. Risks to people’s health and safety were assessed and written plans were in place to help mitigate these. There were enough, suitably qualified and appropriately vetted staff working at the service to provide people with care. People were safely assisted to take their medicines. People were supported to keep their flats clean and communal areas were well maintained.
People were involved in the initial and ongoing assessment of their care needs. People received care from staff who were appropriately inducted, trained and supported to do their jobs. People were given the support they needed to meet their nutritional and healthcare needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us care workers were kind and we found care workers understood their needs. People were supported to be as independent as they wanted to be by care staff who respected their privacy and dignity.
People were supported to meet their recreational needs and the service held activities every weekday to support this. The provider had an appropriate complaints policy and procedure in place.
Staff morale among staff was good and people gave good feedback about the quality of the service. The provider understood and acted on their duty of candour responsibilities and sought people’s feedback in relation to service quality. The provider worked in partnership with other professionals when needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of this service since its registration in May 2018.
Why we inspected
This was our first inspection of the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.