Archived: E-zec Medical - Norfolk

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness and compassion, and staff worked to protect their privacy and dignity. They treated individuals as unique and supported their preferences. Staff responded to people in a timely manner, and service managers supported staff well-being.

Patient feedback from surveys indicated that people felt treated with kindness, empathy, and compassion. We also checked that people’s privacy and dignity were respected. Survey results showed that people were satisfied with how their care needs were met and that they would recommend the service to friends or family.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Overall, people using the service provided positive feedback, feeling that staff treated them with kindness and respect. Staff supported both individuals and their carers throughout the transport journey, communicating clearly and effectively. In most cases, staff considered individual needs and provided appropriate support to those requiring additional assistance

Staff told us they took pride in delivering good care and felt they provided a high standard of service. However, both staff and leaders acknowledged that, due to pressures on the service, there were times when people's transport was delayed, which they felt impacted their ability to deliver the level of care they would have liked. Leaders conducted patient surveys each month to monitor the standards of care being provided, with the results shared with commissioners and stakeholders.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.