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Inspection Summary


Overall summary & rating

Good

Updated 31 July 2019

About the service

Creda House is a residential care home providing personal care for up to five people.

The service was a large home, near to Stafford town centre. The service did not have any signs outside to identify it as a care home and was decorated to feel homely. At the time of the inspection there was one person living at the home.

People’s experience of using this service and what we found

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Staff knew the person well and provided support that met their needs and enabled them to take part in activities within the home and community in line with their wishes.

The person was supported with kindness and consideration. Staff knew how to keep the person safe and had received training in safeguarding and how to reduce the risks of harm from occurring.

The person received medications safely and risks to them had been assessed and managed to identify and reduce any known risks. The person was supported to access healthcare services as needed. Routine checks and audits were conducted to ensure that all aspects of the service were being delivered safely as planned.

The person’s rights were protected. They received kind support and assistance to have choice and control over their day to day lives. The person’s preferences were known, and staff provided personalised encouragement and enabled them to do as much as possible for themselves.

Effective monitoring systems were in place that checked if the home was well managed and delivered care that was supportive. This enabled people to have a good quality of life. The person and staff were encouraged to provide feedback about the home and the management team were keen to identify other improvements that could be made to support people and further improve their well-being.

The registered manager was aware of their responsibility to report events that occurred within the home to the CQC and other external agencies, complying with the regulations.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 12/03/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on our timescales for inspection following registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 31 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 31 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 31 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 31 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 31 July 2019

The service was well-led.

Details are in our well-led findings below.