18 and 28 February 2020
During a routine inspection
Access Anyone Limited is operated by Access Anyone Limited. The service provides a patient transport service.
We rated this service as Good overall.
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The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well.
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Staff provided good care and treatment and assessed patients’ food and drink requirements. The service met agreed response times.
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Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs.
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Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.
However we found the following issues that the service needs to improve:
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Staff equipment and control measures to protect patients, themselves and others from infection were inconsistent.
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There were limited systems and processes to ensure the monitoring and oversight of consumables and equipment.
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Identified risks on the risk register were not reviewed regularly, and there were no compliance dates. We were not assured that the service had oversight of its risks and the management of them.
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Not all policies referenced national guidelines therefore we were not assured that the information within the policies was current and reflected evidence based practice.
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Following this inspection, we told the provider that it must take some actions to comply with the regulations and that it should make other improvements, even though a regulation had not been breached, to help the service improve. We also issued the provider with one requirement notice that affected Patient Transport Services. Details are at the end of the report.
Heidi Smoult
Deputy Chief Inspector of Hospitals, on behalf of the Chief Inspector of Hospitals