• Ambulance service

Archived: Access Anyone Limited

Overall: Good read more about inspection ratings

3 Woodside Parade, Woodside, Leigh-on-sea, SS9 4SS (01702) 524584

Provided and run by:
Access Anyone Limited

Important: This service is now registered at a different address - see new profile

Latest inspection summary

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Background to this inspection

Updated 30 April 2020

Access Anyone Limited is operated by Access Anyone Limited. The service provides a patient transport service. The service opened in 2018. It is an independent ambulance service based in Leigh on Sea, Essex. It has five vehicles and provides patient transport services to hospitals and social services departments.

The service is registered to provide the following regulated activity:

  • Transport services, triage and medical advice provided remotely

The service has had the current registered manager in post since July 2018.

Overall inspection

Good

Updated 30 April 2020

Access Anyone Limited is operated by Access Anyone Limited. The service provides a patient transport service.

We rated this service as Good overall.

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well.

  • Staff provided good care and treatment and assessed patients’ food and drink requirements. The service met agreed response times.

  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs.

  • Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However we found the following issues that the service needs to improve:

  • Staff equipment and control measures to protect patients, themselves and others from infection were inconsistent.

  • There were limited systems and processes to ensure the monitoring and oversight of consumables and equipment.

  • Identified risks on the risk register were not reviewed regularly, and there were no compliance dates. We were not assured that the service had oversight of its risks and the management of them.

  • Not all policies referenced national guidelines therefore we were not assured that the information within the policies was current and reflected evidence based practice.

  • Following this inspection, we told the provider that it must take some actions to comply with the regulations and that it should make other improvements, even though a regulation had not been breached, to help the service improve. We also issued the provider with one requirement notice that affected Patient Transport Services. Details are at the end of the report.

    Heidi Smoult

    Deputy Chief Inspector of Hospitals, on behalf of the Chief Inspector of Hospitals

Patient transport services

Good

Updated 30 April 2020

Patient transport services were the main service.

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well.

  • Staff provided good care and treatment and assessed patients’ food and drink requirements. The service met agreed response times.

  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs.

  • Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

We found the following issues that the service needs to improve:

  • Staff equipment and control measures to protect patients, themselves and others from infection were inconsistent.

  • There were limited systems and processes to ensure the monitoring and oversight of consumables and equipment.

  • Not all policies referenced national guidelines therefore we were not assured that the information within the policies was current and reflected evidence based practice.

  • Identified risks on the risk register were not reviewed regularly, and there were no compliance dates. We were not assured that the service had oversight of its risks and the management of them.