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Supported Living Staffordshire Good

Reports


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Supported Living Staffordshire on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Supported Living Staffordshire, you can give feedback on this service.

Inspection carried out on 27 October 2020

During an inspection looking at part of the service

About the service

Supported Living Staffordshire is a service offering personal care to 16 people living within their own homes. The service supports adults with learning disabilities and autism. 14 people are supported within a collection of supported living homes and two people live in their own homes within the community.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were cared for by staff in a way that kept them safe and protected them from avoidable harm. People received their medicines when they needed them, and systems were in place to ensure that medicines were administered safely and that adequate supplies were available. Accidents and Incidents were investigated, and measures were taken to prevent re-occurrences. The staff knew and followed infection control principles.

The feedback on the leadership of the service and the registered manager from people and staff was positive. There were effective governance systems in place to monitor the quality of service and the health, safety of welfare of people. The service worked effectively with other agencies as partners in care to achieve the best outcomes for people they supported.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection:

The last rating for this service was good (published July 2019)

Why we inspected

We undertook this focussed inspection due to complaints we had received that the service was not supporting people safely and that staff did not interact with people using the service in an appropriate manner.

This report only covers our findings in relation to the Key Questions Safe and Well led. The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has remained Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Supported Living Staffordshire on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 22 May 2019

During a routine inspection

About the service

Supported Living Staffordshire is a service offering personal care to 11 people living within their own homes. The service supports adults with learning disabilities and autism. Nine people are supported within a collection of supported living homes and two people live in their own homes within the community.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Safe recruitment practices were in place and people were supported by regular staff that knew them well. Staff had all completed a thorough induction and undertook regular training to meet the requirements of their role. Sufficient staff were employed to meet the needs of the people supported by the service. Staff were supported through regular team meetings and supervision.

People received safe and effective care from staff that were kind, caring and compassionate. People’s needs were fully assessed prior to them being supported by the service. Care plans and risk assessments were detailed, reflected people’s individual needs and were regularly reviewed to ensure the most up-to-date information was available for staff to follow. Staff had a good understanding of people’s needs and had developed positive relationships with them.

People were protected from the risk of harm and abuse. Clear policies and procedures were in place, staff had received training and felt confident to raise any concerns they had.

Medication was managed safely by trained and competent staff. Staff had access to medicines policies and procedures as well as best practice guidelines. Medication administration records (MARS) were fully completed and regularly audited to identify any areas for development and improvement. Staff had received infection control training and understood how to minimise the risk of infection being spread.

People’s privacy and dignity was respected, and their independence promoted. Relatives spoke positively about the staff and management team. People, relatives and staff views were regularly sought.

People participated in activities of their choice and were supported and encouraged to maintain contact with friends and relatives. Staff communicated with people in ways that were meaningful to them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 28/02/2018 and this is the first inspection.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.