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Supported Living Staffordshire Good

We are carrying out a review of quality at Supported Living Staffordshire. We will publish a report when our review is complete. Find out more about our inspection reports.


Inspection carried out on 22 May 2019

During a routine inspection

About the service

Supported Living Staffordshire is a service offering personal care to 11 people living within their own homes. The service supports adults with learning disabilities and autism. Nine people are supported within a collection of supported living homes and two people live in their own homes within the community.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Safe recruitment practices were in place and people were supported by regular staff that knew them well. Staff had all completed a thorough induction and undertook regular training to meet the requirements of their role. Sufficient staff were employed to meet the needs of the people supported by the service. Staff were supported through regular team meetings and supervision.

People received safe and effective care from staff that were kind, caring and compassionate. People’s needs were fully assessed prior to them being supported by the service. Care plans and risk assessments were detailed, reflected people’s individual needs and were regularly reviewed to ensure the most up-to-date information was available for staff to follow. Staff had a good understanding of people’s needs and had developed positive relationships with them.

People were protected from the risk of harm and abuse. Clear policies and procedures were in place, staff had received training and felt confident to raise any concerns they had.

Medication was managed safely by trained and competent staff. Staff had access to medicines policies and procedures as well as best practice guidelines. Medication administration records (MARS) were fully completed and regularly audited to identify any areas for development and improvement. Staff had received infection control training and understood how to minimise the risk of infection being spread.

People’s privacy and dignity was respected, and their independence promoted. Relatives spoke positively about the staff and management team. People, relatives and staff views were regularly sought.

People participated in activities of their choice and were supported and encouraged to maintain contact with friends and relatives. Staff communicated with people in ways that were meaningful to them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

This service was registered with us on 28/02/2018 and this is the first inspection.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.