The Care Quality Commission
  • Community
  • Community substance misuse service

We are With You Wigan and Leigh

Overall: Good read more about inspection ratings

Coops Business Centre, Dorning Street, Wigan, WN1 1HR (01942) 827979

Provided and run by:
We are With You

All Inspections

During an assessment of Substance misuse services

Date of assessment: 15 and 16 July 2025

We Are With You Wigan and Leigh provides community-based substance misuse services. We Are With You Wigan and Leigh has two clinical settings at Coops Business Centre, Wigan and Kennedy House, Leigh.

We rated the service as Good. We found 1 breach of the regulations in relation to governance.

Clients that we spoke to generally gave positive feedback about the service that they received and in relation to staff. They felt that staff were mostly caring and that they provided support in a number of areas.

Staff spoke positively about the service and their work. Staff felt supported by managers and could raise any issues or concerns that they had.

Staff developed a comprehensive care plan for each client that met their mental and physical health needs. Staff were generally reviewing and updating care plans when clients' needs changed. Care plans were generally personalised, holistic and recovery-orientated and identified the client’s keyworker.

However, whilst the service had governance processes and procedures in place, these did not always operate effectively, and it was not always clear that managers had appropriate oversight and monitoring of these processes. We identified gaps in various documentation that we reviewed, along with incomplete processes or pieces of work.

Staff appraisal completion figures for the previous 12 months at the Wigan location were low.

We have asked the provider for an action plan in response to the concerns found at this assessment.

During an assessment of the hospital overall

Date of assessment: 15 and 16 July 2025

We Are With You Wigan and Leigh provides community-based substance misuse services. We Are With You Wigan and Leigh has two clinical settings at Coops Business Centre, Wigan and Kennedy House, Leigh.

We rated the service as Good. We found 1 breach of the regulations in relation to governance.

Clients that we spoke to generally gave positive feedback about the service that they received and in relation to staff. They felt that staff were mostly caring and that they provided support in a number of areas.

Staff spoke positively about the service and their work. Staff felt supported by managers and could raise any issues or concerns that they had.

Staff developed a comprehensive care plan for each client that met their mental and physical health needs. Staff were generally reviewing and updating care plans when clients' needs changed. Care plans were generally personalised, holistic and recovery-orientated and identified the client’s keyworker.

However, whilst the service had governance processes and procedures in place, these did not always operate effectively, and it was not always clear that managers had appropriate oversight and monitoring of these processes. We identified gaps in various documentation that we reviewed, along with incomplete processes or pieces of work.

Staff appraisal completion figures for the previous 12 months at the Wigan location were low.

We have asked the provider for an action plan in response to the concerns found at this assessment.

19 March 2019

During a routine inspection

We rated Addaction Wigan and Leigh as good because:

  • The service provided safe care. The premises where clients were seen were safe and clean. The service did not have waiting lists and clients who required urgent support were given priority and seen promptly. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
  • Staff levels and skill mix were planned, implemented and reviewed to keep clients safe at all times. Any staff shortages had been responded to quickly and adequately. There were daily flash meetings, effective risk management and multidisciplinary team meetings held to ensure staff could manage risks to clients.
  • Clients’ care and treatment was planned and delivered in line with current evidence-based guidance and outcome measures were in place to check consistency of practice. Clients’ individual needs and preferences were central to the planning and delivery of tailored services. Clients had comprehensive assessments of their care needs which considered physical, mental and emotional health.
  • Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients and families and carers in care decisions. Clients were supported to take responsibility for their own recovery and staff supported them in a non-judgemental way to achieve this.
  • There was a proactive approach to understanding the needs of diverse groups of clients and to deliver care in a way that met their needs and promoted equality. The service had a community based approach ensuring clients could receive care within their community.
  • The service was well led and the governance processes ensured that procedures relating to the work of the service ran smoothly.

However:

  • We found the standard of entries into care records varied between members of staff with some staff recording insufficient detail. However; audits had identified this and managers were addressing these issues with the individual staff members.