- Community substance misuse service
We are With You Wigan and Leigh
Assessment report published 15 October 2025
Contents
Ratings - Substance misuse services
Our view of the service
Date of assessment: 15 and 16 July 2025
We Are With You Wigan and Leigh provides community-based substance misuse services. We Are With You Wigan and Leigh has two clinical settings at Coops Business Centre, Wigan and Kennedy House, Leigh.
We rated the service as Good. We found 1 breach of the regulations in relation to governance.
Clients that we spoke to generally gave positive feedback about the service that they received and in relation to staff. They felt that staff were mostly caring and that they provided support in a number of areas.
Staff spoke positively about the service and their work. Staff felt supported by managers and could raise any issues or concerns that they had.
Staff developed a comprehensive care plan for each client that met their mental and physical health needs. Staff were generally reviewing and updating care plans when clients' needs changed. Care plans were generally personalised, holistic and recovery-orientated and identified the client’s keyworker.
However, whilst the service had governance processes and procedures in place, these did not always operate effectively, and it was not always clear that managers had appropriate oversight and monitoring of these processes. We identified gaps in various documentation that we reviewed, along with incomplete processes or pieces of work.
Staff appraisal completion figures for the previous 12 months at the Wigan location were low.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
Clients that we spoke to mostly gave positive feedback about the service and staff. Clients felt that staff were generally caring and kind. Clients noted that staff provided support to them in several ways, including giving advice or support around accommodation along with their physical and mental health. Some clients that we spoke to felt that there were some staff that were not always friendly and kind to them.
We spoke to a client who explained that their experience of having a change in worker had not been managed very well by the service and they did not feel that they had been kept informed in this situation.
We observed some group sessions during the assessment and saw some positive interactions between staff and the clients. Staff spoke to and engaged with clients in a respectful and kind manner.