Meyrick Cottage

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

At our last inspection we rated this key question good. At this inspection the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People were supported and encouraged to explore their hobbies and passions. People had personalised activities, and some people were supported to attend them independently.

People had assigned key workers who completed monthly reviews with them. The meetings were used to review what support was working for the person and what they would like to see change. This meant people were actively involved in planning, monitoring and reviewing their care.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Health and social care professionals were complimentary about working with the service.

The service communicated effectively l with health and social care professionals. This was recorded on the provider’s electronic system which meant staff had access to the most up to date information relating to people’s health.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The registered manager told us that alongside singing, hand gestures and computer tablets, staff used social stories to provide information to people. Social stories are short narratives used to help some people better understand and navigate social situations. This meant information was tailored to people’s individual needs.

People had detailed communication plans in place. All staff we spoke with understood people’s needs and were able to communicate effectively with them.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result.

People were asked for feedback on a regular basis, either through their keyworker sessions with staff, or through annual surveys. A relative said, “They usually respond to my communications very promptly.”

The provider had a complaints policy in place. Information on how to complain was displayed in the service in an easy read format. This meant people had access to information about how to make a complaint and provide feedback in a range of accessible ways.

The service made sure people could access the care, support and treatment they needed when they needed it.

 People told us they were supported to see their doctor when they needed to. 

Staff received training in equality and diversity.  Staff told us they understood people had the right to receive the care and support that met their individual needs.

Care plans clearly recorded people’s access to health and social care professionals.

Health and social care professionals were complimentary about the service.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People's care and support records were person centred and set out aspects of people's characteristics, beliefs and preferences to ensure people's equality characteristics and diverse needs were respected. People were able to express their views during weekly residents’ meetings and monthly keyworker sessions.

The provider had a policy on equity and diversity. Staff told us they understood people’s right to be treated equally and fairly.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. At the time of this inspection the provider was not supporting anybody who was receiving care during the final stages of life.

Relevant documentation regarding care in the final stages of life was available to all staff.

Staff told us they were aware of people’s care needs.