Meyrick Cottage

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question good. At this inspection the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity.

There was a relaxed atmosphere in the service. We observed kind interactions between staff and people.

People told us they were treated with dignity and were given privacy by staff. A person said, “Staff give me privacy.” A relative told us, “[The person] is well known by all staff and treated with respect and staff always include [person’s] choices and wishes in every way.”

Staff knew people’s preferences, likes, dislikes and routines well. Staff told us they liked working at the service and enjoyed supporting people to live their best lives.

Health and social care professionals were complimentary about the service.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People appeared comfortable with staff and interacted positively with them. A person said, “Staff know me well.” A relative told us, “I have no concerns about the staff promoting [person’s] choices and independence.”

Staff confirmed they knew people well and respected people’s individuality. A staff member said, “I understand people’s needs and what they like. I will use appropriate tools like a tablet computer to communicate and give people as much choice as possible.”

People’s personal, cultural, social and religious needs were documented in their care plans.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care notes confirmed they were in control of their day-to-day lives and were encouraged to do things for themselves as much as possible. For example, we observed staff supporting people to complete simple domestic tasks in ways which promoted their independence. Where possible, people were encouraged to make their own meals, with staff support.

Staff communicated effectively with people using a range of techniques. This included singing, hand gestures and using tablet computers with pictures.

People were supported to maintain relationships which were important to them. People had access to activities and the local community to promote and support their independence, health and wellbeing.

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Changes in people’s wellbeing and staff responses to them were clearly documented in people’s care notes. Staff provider people with emotional support was provided when needed.

Relatives told us people’s needs were responded to. A person said, “If something happens, I will go to a staff member and talk about my emotions and feelings.”

People’s needs and comfort were a priority and staff quickly anticipated these to avoid any preventable discomfort, concern or distress.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The service employed a wellbeing officer who was available to staff in case they required support. New staff completed a health questionnaire form in case any reasonable adjustments should be explored.

Staff told us they felt supported by the management and spoke positively about the work environment.A staff member said, “I feel valued, and have regular supervisions.”