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Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Chessel Branch Surgery on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Chessel Branch Surgery, you can give feedback on this service.

Inspection carried out on 28 November 2019

During a routine inspection

We carried out an announced comprehensive inspection at Chessel Branch surgery on 28 November 2019 as part of our inspection programme. Due to the way in which the service operated, we were unable to rate the key questions of caring and responsive.

This service is registered with Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

The chief executive officer is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • Staff had the information they needed to deliver safe, effective and holistic support to patients.
  • The provider organised and delivered services to meet patients’ needs.
  • There were clear responsibilities, roles and systems of accountability to support good governance and management.
  • Staff felt supported to engage in further training as required in order to successfully undertake their role.
  • There were clear systems and processes in place to keep people safe and safeguarded from abuse.
  • Staff had the information they required in order to deliver safe holistic care to patients even when the clinician had not seen the patient previously.
  • There were clear documented processes in place to record significant events and share learning from these.
  • The culture of the practice and the way it was led and managed drove the delivery and improvement of high-quality, person-centred care.

The areas where the provider should make improvements were:

  • Consider including all staff in quality improvement activities.

Dr Rosie Benneyworth BM BS BMedSci MRCGP


Chief Inspector of Primary Medical Services and Integrated Care