Updated 11 February 2020
Chessel Branch Surgery is one of eight registered locations of the provider Southampton Primary Care Limited (SPCL). SPCL is a GP federation delivering primary healthcare services to approximately 283,000 patients across the city of Southampton. Of the 26 GP practices in Southampton, 24 are member practices and are shareholders in the federation. The member practices are:
- Aldermoor Surgery
- Alma Medical Centre
- Atherley House Surgery
- Bath Lodge Surgery
- Brook House Surgery
- Cheviot Road Surgery
- Highfield Health
- Hill Lane Surgery
- Living Well Partnership
- Lordshill Health Centre
- Mulberry Surgery
- Old Fire Station Surgery
- Raymond Road Surgery
- Shirley Health Partnership
- St Mary’s Surgery
- St Peters Surgery
- Stoneham Lane Surgery
- Townhill Surgery
- University Health Service
- Victor Street Surgery
- Walnut Tree Surgery
- West End Road Surgery
- Woolston Lodge Surgery
SPCL has eight registered locations which act as hub sites for patients to access the services it delivers.
The registered hub sites are:
- Aldermoor Surgery
- Chessel Branch Surgery
- Lordshill Health Centre
- Nicholstown Surgery
- Shirley Health Partnership
- Southampton Primary Care Ltd
- St Mary’s Surgery
- Woolston Lodge.
Locations have been chosen to provide the best spread of access for patients across the city. There are three hub sites open across the city at any one time.
Southampton Primary Care Limited as a provider provides the following services to the public:
Enhanced access, physiotherapy, long acting reversable contraception, acute visiting service and enhanced healthcare in homes.
The following services operate from the hub location Chessel Branch Surgery:
Extended access service.
If a patient cannot get an appointment with their own GP patients can have access to the enhanced access service offered by SPCL. There are a range of clinicians available including HCAs, nurse practitioners and GPs. Patients can access this service by contacting their main GP practice and requesting a hub appointment.
The registered location Chessel Branch Surgery operates from the following address:
Chessel Branch Surgery
4 Chessel Avenue
Southampton
SO19 4AA
The service is registered to provide the following regulated activities:
Diagnostic and screening services
Family Planning
Surgical Procedures
Treatment of disease disorder and injury
This inspection focused on the registered location Chessel Branch Surgery. This location acted as one of the hub sites which delivered extended and enhanced services to the registered population of Southampton. On the day of our of our inspection, Chessel Branch Surgery was only being utilised to deliver physiotherapy services which are not in scope for regulation. On other days in November regulated activities were being delivered from this location. The types of services delivered from this location varied on a daily basis. This hub site, when in use, is only open during daytime core GP hours and does not operate in the evening as a hub site location.
Chessel Branch Surgery as a hub site for SPCL is located in the GP practice Chessel Branch Surgery (also now known as Peartree Practice). This GP practice holds its own registration with CQC for providing core GP services and has been rated separately by CQC.
On the day of our inspection the location as a hub site was only being used for physiotherapy services. Extended access services for GPs, nurses or healthcare assistants were being delivered from other hub locations.
How we inspected this service
During our visit we:
- Reviewed information held about this service.
- Spoke with the registered manager. (Staff feedback mentioned in this report was collected from other hub site locations representing staff for this location as staff worked in an across site model).
- Reviewed provider documents and policies
- Reviewed feedback from staff and patients as obtained from survey results and public data.
To get to the heart of patients’ experiences of care and treatment, we ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection. However, we could not rate the service for the key questions of caring and responsive, due to the nature of service operation.