11 March 2019
During a routine inspection
Great Prospects Care is an independent domiciliary care agency which provides personal care and support for people in their own homes. The agency provides care for people in Canterbury and the surrounding area of Kent. At the time of our inspection, they were supporting seven people.
People’s experience of using this service:
¿ Potential risks to people’s health had been identified, however there was not always clear guidance in place for staff to follow. However, staff knew people well and were able to meet their needs.
¿ People’s care was reviewed, but the most recent information was not always documented in care plans.
¿ The registered manager was aware improvements were needed with people’s documentation and had started to implement these.
¿ People told us they received a personalised service from Great Prospects Care.
¿ People told us staff knew them well, were kind and considerate and had time to spend with them.
¿ People told us staff stayed for the allocated time and arrived on time.
¿ People received their medicines as prescribed and when required.
¿ People were confident in the skills and ability of staff; staff told us they had received effective training and supervision.
¿ People were supported to access healthcare professionals and were confident of staff’s abilities when they became unwell.
¿ Some people were supported with food and drink. Where this was the case we observed staff to use appropriate personal protective equipment and involve people in making choices about their food and drink.
¿ People told us they knew how to raise concerns and complaints but had not had the need to raise any.
¿ People told us staff helped them maintain their impedance and gave them the confidence to stay at home.
¿ The registered manager worked with a range of healthcare professionals to provided joined up working to the people the service supported.
Rating at last inspection:
This was the first inspection of the service.
Why we inspected:
This was a planned comprehensive inspection.
Follow up:
We will continue to monitor the service through the information we receive. We will carry out another scheduled inspection to make sure the service improves.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk