Updated 2 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
This inspection was carried out by one inspector.
Service and service type:
Great Prospects Care is an independent domiciliary care agency which provides personal care and support for people in their own homes. People receiving care and support had a range of complex needs, which included older people, people living with dementia, physical disabilities and sensory impairments.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
This was a comprehensive inspection, which was announced. The provider was given 24 hours' notice of the inspection as we needed to be sure that the office was open, and staff would be available to speak with us.
Inspection site visit activity started on 11 March and ended on 12 March. We visited the office location on 11 March to see the manager and office staff; and to review care records and policies and procedures.
What we did:
¿ Before our inspection we reviewed the information we held about the service.
¿ We considered the information which had been shared with us by the local authority and other people, looked at safeguarding alerts and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.
¿ We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
¿ We visited two people who use the service and spoke with one person who used the service on the telephone.
¿ We spoke two people's relatives.
¿ We spoke with four care staff and the registered provider.
¿ During the inspection we reviewed three people's care plans and associated records.
¿ We also looked at other records, these included staff training and supervision records, staff recruitment records, medicines records, risk assessments, accidents and incident records, quality audits and policies and procedures.