Support for Living Limited - 1 St Quintin Avenue

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately. There were thorough safeguarding policies, procedures, and processes that followed current, relevant legislation. The systems demonstrated safety concerns which were reported to the registered manager, recorded, monitored frequently and raised with appropriate bodies in a timely manner. Where appropriate, people and those important to them were involved in this process and informed about what action would be taken to keep people safe. A person told us, “I like living here.” This indicated they felt safe.

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. People had risks to them assessed, and care plans enabled staff to prevent or minimise the identified risks. This meant staff had up to date information about the action they should take to manage those risks. The systems enabled, and supported staff to report concerns, incidents, and accidents in a timely way, minimise risks, and avoid them being repeated. The management team completed regular audits and care plans were updated if new risks were identified. A person said, “I do what I like.” We then observed a drumming session they put on which everyone enjoyed.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. The staff recruitment process was thorough, andrecords demonstrated it was followed, and regularly reviewed. Staff received comprehensive training that was based on the Skills for Care 'Common induction standards. They form part of the Care Certificate which is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social sectors. Disciplinary and capability processes were fair and regularly reviewed to ensure there was no disadvantage based on any specific protected equality characteristics. The processes enabled staff to receive appropriate, comprehensive training that was relevant to their role. A relative told us, “[Person] is very safe and it is clearly [their] home.”

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.