Dr Amanullah Shamsher Khan Also known as Khan Medical Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made sure people could access the care, support and treatment they needed when they needed it.

The service performed better than the national average in their results of the 2025 National GP Patient Survey. This showed people could access the service when they needed it in a way that suited their needs, such as by telephone, in person or through the service’s website. For example, 92% of respondents to the survey described their overall experience of contacting this service as being good, compared to a national average of 70%. We found from the friends and family data that 85% of people who used the service also felt their overall experience of contacting this service as being good or very good. Feedback from the representative from the PPG told us that in 90% of cases people were able to see a GP straight away.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local services to address any local health inequalities. We found that where English was not a person’s first language that interpreter services were made available to support people to share any concerns. People could access the building without any issues. For example, there were automatic doors and the building was wheelchair friendly. All services operated on the ground floor and all staff received appropriate training, so they had the skills to be able to understand the needs of people using the service.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.