• Care Home
  • Care home

Alison Crescent

Overall: Good read more about inspection ratings

65 Alison Crescent, Whitfield, Dover, CT16 3LP 07423 431387

Provided and run by:
Turning Point

Latest inspection summary

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Background to this inspection

Updated 18 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one inspector.

Service and service type:

Alison Crescent is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Alison Crescent accommodates one person in one adapted building.

The home has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that the person could live as full a life as possible and achieved the best possible outcomes. The principles reflect the need for people with learning disabilities and autism to live meaningful lives that include control, choice, and independence. The person using the home received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

The home had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the home is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the home 24 hours’ notice of the inspection visit because it is small and we needed to be sure people and staff would be in.

What we did:

We reviewed information we had received about the home, including feedback from commissioners and details about incidents the provider must notify us about. We assessed the information we require providers to send us at least once annually to give some key information about the home, what the home does well and improvements they plan to make. We used all this information to plan our inspection.

During inspection we looked at the following:

• The environment

• We met the person living at the home

• We spoke to four members of staff, the registered manager and a senior quality advisor employed by the provider

• Care records

• Medicines records

• Records of accidents, incidents and complaints

• Audits and quality assurance reports

• Four staff recruitment files

• Staff training records

• Rotas

• Health and safety information

Following this inspection the registered manager provided us with additional information we requested around audits and surveys. We also received feedback from another health and social care professional involved with the home.

Overall inspection

Good

Updated 18 April 2019

About the service: Alison Crescent is a residential care home that was registered to provide personal care for one person living with a learning disability and autism. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when out with people.

For more details, please read the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

• The home applied the principles and values of Registering the Right Support and other best practice guidance. These ensured the person who lives at the home can live as full a life as possible and achieve the best possible outcomes that include control, choice, inclusion and independence.

• The person’s support focused on them having as many opportunities as possible for them to gain new skills and experiences, become more independent and have the best possible quality of life.

• The person received care which was centred around their needs, protected them from avoidable harm and ensured they received the healthcare they needed.

• The culture in the home was positive, inclusive and one of continuous learning, promoted effectively by the provider, registered manager and other managers.

• Respect for the person was at the heart of the home's vision and values. Staff listened to the person, respected their choices and valued them as an individual.

• The home met the characteristics of Good in all areas.

• More information is in the full report.

Rating at last inspection: This is the first time the home has been inspected since it registered.

Why we inspected: This was a comprehensive planned inspection as it was a new registration.

Follow up: We will continue to monitor this home and plan to inspect in line with our reinspection schedule for those services rated Good.