The Care Quality Commission
  • Doctor
  • GP practice

Dr Ishtiaq Gilkar

Overall: Good read more about inspection ratings

Little Horton Lane Medical Centre, 392 Little Horton Lane, Bradford, West Yorkshire, BD5 0NX 0844 477 3412

Provided and run by:
Dr Ishtiaq Gilkar

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Ishtiaq Gilkar on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Ishtiaq Gilkar, you can give feedback on this service.

05 May 2022

During a routine inspection

We carried out an announced inspection at Dr Ishtiaq Gilkar, Little Horton Lane Medical Centre on 4 and 5 May 2022. Overall, the practice is rated as Good.

The ratings for each key question are:

Safe - good

Effective - good

Caring - good

Responsive - good

Well-led - good

At our previous inspection on 21 February 2019, the practice was rated Good overall and for all key questions.

previous inspections can be found by selecting the ‘all reports’ link for Dr Ishtiaq Gilkar on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a comprehensive inspection undertaken at the same time as CQC inspected a range of urgent and emergency care services in West Yorkshire. We undertook this inspection to review the quality of care delivered by GP providers and the experience of people who use GP services. We asked a range of questions in relation to urgent and emergency care. The responses we received have been used to inform and support system-wide feedback. We also included additional questions to establish the practice response to access to appointments for patients following the COVID-19 pandemic.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using telephone and video conferencing
  • Completing clinical searches on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • A site visit to the location and the branch site, Birch Medical Centre.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm. There were adequate systems to assess, monitor and manage risks to patient safety.
  • End of life care was delivered in a coordinated way which took into account the needs of those whose circumstances may make them vulnerable. Staff and clinicians had completed training in the quality markers of good clinical practice for end of life patients.
  • Through joint working with stakeholders, the practice supported holistic care and treatment for patients.the Primary Care Network (PCN) and local GP Federations.
  • The practice participated in measures to limit antimicrobial prescribing for optimum benefit to patients.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice had reviewed and adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to develop systems to improve uptake rates for childhood immunisations
  • Improve uptake rates for cancer screening programmes including cervical screening
  • Improve patient access at the practice
  • Improve patient satisfaction at the practice.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

21/02/2019

During a routine inspection

We carried out an announced comprehensive inspection at Dr Ishtiaq Gilkar, Little Horton Lane Medical Centre on 21 February 2019 as part of our inspection programme. Dr Ishtiaq Gilkar was previously inspected on 20 November 2014 and was rated as good.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness, dignity and respect and involved them in decisions about their care.
  • The practice continually reviewed the services offered and liaised with patients and the local community to meet patients’ needs.
  • The way the practice was led and managed promoted the delivery of high-quality, empathetic person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to improve and encourage the uptake of screening by patients registered with the practice, including cervical, breast and bowel screening.
  • Improve the identification of carers to enable this group of patients to access the care and support they need.
  • The practice should continue with their plans to improve patient satisfaction and telephone access for patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

20 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Ishtiaq Gilkar practice on 20 November 2015. Overall the practice is rated as good.

Specifically we rated the practice as good in providing safe, effective, caring, responsive and well-led care for all of the population groups it serves.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw two areas of outstanding practice:

  • The practice supported clinical staff in their training by ensuring one week paid leave each year for training.
  • The practice ran a Contraceptive and Sexual Health Clinic for people in the inner city area of Bradford.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should:

  • Ensure recruitment arrangements include all necessary employment checks for all staff.
  • Ensure all complaints are managed and responded to appropriately.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice