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Inspection Summary


Overall summary & rating

Good

Updated 12 March 2019

We carried out an announced comprehensive inspection at Dr Ishtiaq Gilkar, Little Horton Lane Medical Centre on 21 February 2019 as part of our inspection programme. Dr Ishtiaq Gilkar was previously inspected on 20 November 2014 and was rated as good.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness, dignity and respect and involved them in decisions about their care.
  • The practice continually reviewed the services offered and liaised with patients and the local community to meet patients’ needs.
  • The way the practice was led and managed promoted the delivery of high-quality, empathetic person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to improve and encourage the uptake of screening by patients registered with the practice, including cervical, breast and bowel screening.
  • Improve the identification of carers to enable this group of patients to access the care and support they need.
  • The practice should continue with their plans to improve patient satisfaction and telephone access for patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good