29 November 2018
During a routine inspection
Grandora Care Lodge is a purpose built residential care home that was providing personal care for up to four people aged 65 and over. At the time of the inspection three people were resident.
People’s experience of using this service:
People experienced a very individualised service that met their expressed needs in a personalised way. Due to the small scale of this service people were able to make suggestions and express wishes that were quickly met. People were able to lead a lifestyle of their choosing with good access to appropriate healthcare services.
People and their families were extremely complimentary about the care and kind treatment that was afforded to them. All people and families we spoke to were extremely happy with the care and support they received.
Management were responsive to suggestions and ideas generated from people and their families. A suggestion had been made for transport for people. The owner purchased an accessible vehicle and now people could access their community more readily, frequently and with ease due to their disability. This demonstrated how responsive the service was at listening to people who use the service.
The service was still relatively new and was developing systems that were specific to such a small service. There were basic systems in place to monitor quality and feedback was overwhelmingly positive from people and relatives. The registered manager was open to feedback from professionals and was keen to imbed practice and develop new ways of working if needed.
More information is in the full report
Rating at last inspection: This was the first ratings inspection since we registered the service on 14 February 2018.
Why we inspected: A routine inspection was required to rate this service, but we had also received information of concern that needed to be explored. No substance was found to this information and the service responded appropriately. The service is rated overall Good.
Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good.