Archived: Grandora Care Lodge

Updated 9 January 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: One inspector carried out this inspection.

Service and service type Grandora Care Lodge is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided in line with the Health and Social Care Act 2008 and associated Regulations.

Notice of inspection This inspection was unannounced.

What we did:

We reviewed information we had received about the service since registration. This included details about incidents the provider must notify us about. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection, we spoke with the three people who used the service and two relatives to ask about their experience of the care provided. We made observations of the premises and care provided.

We spoke with the registered manager and two care staff. We looked at records in relation to people who used the service. We also looked at staff files as well as records relating to the management of the service, recruitment, policies, training and systems for monitoring quality.

Updated 9 January 2019

About the service:

Grandora Care Lodge is a purpose built residential care home that was providing personal care for up to four people aged 65 and over. At the time of the inspection three people were resident.

People’s experience of using this service:

People experienced a very individualised service that met their expressed needs in a personalised way. Due to the small scale of this service people were able to make suggestions and express wishes that were quickly met. People were able to lead a lifestyle of their choosing with good access to appropriate healthcare services.

People and their families were extremely complimentary about the care and kind treatment that was afforded to them. All people and families we spoke to were extremely happy with the care and support they received.

Management were responsive to suggestions and ideas generated from people and their families. A suggestion had been made for transport for people. The owner purchased an accessible vehicle and now people could access their community more readily, frequently and with ease due to their disability. This demonstrated how responsive the service was at listening to people who use the service.

The service was still relatively new and was developing systems that were specific to such a small service. There were basic systems in place to monitor quality and feedback was overwhelmingly positive from people and relatives. The registered manager was open to feedback from professionals and was keen to imbed practice and develop new ways of working if needed.

More information is in the full report

Rating at last inspection: This was the first ratings inspection since we registered the service on 14 February 2018.

Why we inspected: A routine inspection was required to rate this service, but we had also received information of concern that needed to be explored. No substance was found to this information and the service responded appropriately. The service is rated overall Good.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good.