The Care Quality Commission
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Prime Way Care Ltd London

Overall: Good read more about inspection ratings

Fifth Floor , Crown House, North Circular Road, London, NW10 7PN (020) 3865 9985

Provided and run by:
Prime Way Care Ltd

All Inspections

During an assessment under our new approach

Date of assessment: 13 May 2026 and 14 May 2026

Prime Way Care Ltd London is a domiciliary care service. It provides personal care to people living in their own homes. At the time of our assessment, 72 people were receiving support with personal care. The service is registered to provide personal care to adults, children, people with dementia, mental health needs, sensory impairments and needs associated with substance misuse and people with a learning disability and/or a physical disability.

This assessment was carried out due to the length of time since the previous assessment on 23 January 2019. The service was rated good at the assessment in 2019.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider was able to demonstrate they were meeting the principles of right support, right care, right culture. At the time of the assessment the service was not providing support for people with a learning disability.

The provider had systems for the investigation of incidents, accidents, complaints and safeguarding with lessons learned to make improvements shared with staff. Risk assessments were developed to provide staff with guidance of how to support the person. Medicines were managed safely and administered as prescribed. The provider had a recruitment process which enabled them to identify appropriate staff.

Assessments of people’s care needs were completed, and care plans were reviewed regularly. Staff completed a range of training courses to develop their knowledge and skills to meet people’s care needs.

Staff felt they were supported by senior staff and the registered manager. The provider working in partnership with other organisations. The provider had a number of audits they used to monitor the service and implement improvements when identified.

16 January 2019

During a routine inspection

The inspection took place on 16 January 2019. We told the provider two working days before our visit that we would be coming because the location provides a domiciliary care service for people in their own homes and staff might be out visiting people.

This was the first inspection of the service since it was registered on 6 February 2018.

Prime Way Care Ltd London is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to adults. At the time of the inspection four people were using the service. Two were adults under 65 years with physical disabilities and two were older adults. All four people were Somalian and spoke Somali as a first language. The staff were also from the same cultural background and spoke Somali. The registered manager explained that they would also provide a service to people from other cultural backgrounds in the future if needed.

Prime Way Care Ltd London was a branch of Prime Way Care Ltd, a private organisation who ran one other branch in Bristol.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People using the service were happy with the care they received. They were pleased that staff from the same ethnic background and who spoke the same language as them, provided their care. They found the staff were kind, caring and supportive. People's needs were being met, they had support with personal care, to eat the food they wanted and to be as independent as they could be. There was an emphasis supporting people to make choices about their care, and this was reflected in the attitude of the staff and registered manager.

Everyone using the service at the time of the inspection had the mental capacity to make decisions about their care. There was evidence they had been involved in planning their care and had been consulted about this to make sure they were happy.

The staff enjoyed their work and felt supported. The provider had procedures to ensure that only suitable staff were recruited, and the staff received the training, information and support they needed to care for people. There were enough staff to meet people's needs and keep them safe. They arrived on time for care visits and stayed the agreed length of time.

The provider had effective systems for assessing and improving the quality of the service. They had assessed risks for people and provided plans about how these should be mitigated. There was an appropriate complaints procedure, and the provider had responded to concerns and learnt from these. They had systems to monitor how people felt about the service and to check that the staff were providing effective care.