People’s experience of using this service:
People told us that they would recommend their relative to use the service due to the level of professionalism from staff and management
The service had very thorough systems and processes in place that assessed people’s needs, preferences and risks.
People were safe because staffing was suitable to meet the needs of people and they told us the care was very good.
Staff respected people’s cultural and religious beliefs.
The service used detailed person-centred plans and assessments that enabled staff to safely meet peoples changing needs.
The registered manager had systems in place for auditing the quality of the service. Part of this involved using regular communication with people and staff to seek their feedback on how the service was run and if they were happy.
Staff recruitment processes were in place including criminal checks and past employment history to ensure staff were suitable for their role. Staff also received regular supervision and a thorough training programme was in place.
The service managed people’s medicines and health needs well.
The service met the characteristics of Good all areas; more information is in the full report.
Rating at last inspection: Giant Care Solutions Limited was newly registered in 2018. This was the first time that the Care Quality Commission (CQC) have inspected this service.
Why we inspected: This was a planned comprehensive inspection based on the date the service was registered with the CQC.