Archived: Giant Care Solutions Limited

Updated 27 February 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out this inspection over the course of a day.

Service and service type: Giant Care Solutions Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults and younger disabled adults.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the registered manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

What we did:

Before the inspection we used our planning tool to gather relevant information and reviewed information that we received from the provider on the provider information return (PIR). This is a document that the provider sends us saying how they are meeting the regulations and any plans for improvement. We also reviewed all information received from external sources such as the local authority and reviews of the service.

During the inspection we:

• Spoke with the registered manager.

• Gathered information from one care file which included all aspects of care and risk.

• Looked at one staff file including all aspects of recruitment, supervisions, and training records.

• Health and safety records.

• Records of accidents, incidents and complaints.

• Audits and surveys.

Following the inspection, we reviewed further evidence sent to us by the provider and spoke to one person receiving care from the service and one care staff.

Updated 27 February 2019

About the service: Giant Care Solutions Limited is a domiciliary care agency providing personal care people in their own home. The service was providing personal care to one person at the time of the inspection. For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

People told us that they would recommend their relative to use the service due to the level of professionalism from staff and management

The service had very thorough systems and processes in place that assessed people’s needs, preferences and risks.

People were safe because staffing was suitable to meet the needs of people and they told us the care was very good.

Staff respected people’s cultural and religious beliefs.

The service used detailed person-centred plans and assessments that enabled staff to safely meet peoples changing needs.

The registered manager had systems in place for auditing the quality of the service. Part of this involved using regular communication with people and staff to seek their feedback on how the service was run and if they were happy.

Staff recruitment processes were in place including criminal checks and past employment history to ensure staff were suitable for their role. Staff also received regular supervision and a thorough training programme was in place.

The service managed people’s medicines and health needs well.

The service met the characteristics of Good all areas; more information is in the full report.

Rating at last inspection: Giant Care Solutions Limited was newly registered in 2018. This was the first time that the Care Quality Commission (CQC) have inspected this service.

Why we inspected: This was a planned comprehensive inspection based on the date the service was registered with the CQC.