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Inspection carried out on 29 January 2019

During a routine inspection

About the service:

Lima Care is a domiciliary care agency. It provides personal care to adults living in their own homes in the community. Not everyone using a domiciliary care agency receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People’s experience of using this service:

People and their relatives told us they felt the service they received from Lima Care was safe, and their experiences were positive.

People were protected from harm by staff who had been trained and were confident in recognising and reporting concerns. Potential risks to people were assessed and guidance was in place to minimise them.

There were enough staff to ensure people’s needs were met safely. They had been trained and had the right skills to meet people's needs effectively. They were well supported and had information to meet people’s assessed needs.

People were supported to manage their medicines because staff had been trained to do so safely. Staff had the right equipment and followed effective processes to prevent the spread of infection.

Where required, staff supported people to have enough to eat and drink. They supported people to access to healthcare professionals when required to help maintain their health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People and their relatives were fully involved in making decisions about their care and support and planning and reviewing care plans.

People told us staff who supported them were caring and friendly. Staff respected and promoted people’s privacy, dignity and independence.

Information in people's care plans supported staff to deliver person-centred care that met people’s needs. The registered manager worked in partnership with other professionals to ensure that people received care that met their needs.

There was a system to ensure people’s views were recorded, investigated, and acted upon to reduce the risk of recurrence of any concerns. Audits and quality monitoring checks were carried out regularly to continually improve the service.

Rating at last inspection:

This was the first rated inspection of this service.

Why we inspected:

This was a planned inspection.

Follow up:

We will continue to monitor all information we receive about the service and schedule the next inspection accordingly.