East Anglia Ultrasound Services

We assessed East Anglia Ultrasound Services on 30 June 2026. This was a focused assessment at this location to review the progress made against the warning notice that was served on the provider following the inspection in July 2025. The warning notice was issued in relation to breaches found in regulations relating to safe care and treatment, person centred care, safeguarding and governance.
We rated the service good. The service had made improvements in the servicing and upkeep of its equipment. Improvements were seen in Infection Protection and Control (IPC), staff training, competencies, supervision, and engagement. Recruitment processes were safe and robust. An audit programme was in place. Staff had access to policies in line with the services provided and up to date protocols.
Key performance Indicators were now monitored and audited for improvement. The service now monitored risks to the service to mitigate their impact.
The service has made improvements that mitigate the concerns raised in the warning notices and were no longer in breach of regulations.

We assessed East Anglia Ultrasound Services on 29 July 2025.

We carried out this comprehensive assessment to review the progress made against a requirement notice that was served on the provider following our inspection in December 2018. We found that the service had not addressed all the concerns within the requirement notice.

We rated the service as requires improvement. We found 4 breaches of the regulations in relation to safe care and treatment, person centred care, safeguarding and governance. The breach relating to governance was a repeated breach from our last inspection. The service did not always have effective arrangements to monitor the safety and upkeep of its premises and equipment. The service did not always assess or manage the risk of infection. The service did not consistently ensure that staff completed relevant training, demonstrated required competencies, or received formal supervision. Recruitment procedures were not always operating effectively. The service did not provide information in a form accessible to all patient groups. There were no formal audits in place at the time of our assessment. Leaders had failed to ensure the consistent implementation of nationally recognised guidance and established quality and safety standards throughout the service. Leaders did not operate effective governance processes. Systems were not in place to manage performance effectively. Managers did not always identify and escalate relevant risks and issues and identify actions to reduce their impact.

However,

People said staff treated them well and with kindness and did their utmost to accommodate their individual needs. Partner organisations highlighted the collaborative approach taken by staff to support the delivery of high-quality care. Staff felt respected and valued. Leaders were described as visible and supportive.

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