We carried out a review of the data available to us about JS Care Agency on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about JS Care Agency, you can give feedback on this service.
JS Care Agency is a domiciliary care agency providing personal care to adults living in their own homes. The service supports older people, younger adults, people living with dementia, physical disability or a sensory impairment. At the time of our inspection one person was using the service.
People’s experience of using this service and what we found
People using the service told us they were kept safe by staff. Risks were assessed by the service and people were protected from the risk of harm as the service put systems in place to reduce known risks.
There were enough staff to provide safe care to people and we were told staff arrived on time. Staff were recruited safely to the service and had the skills and experience to perform their role.
Staff were aware of their safeguarding responsibilities and knew how to whistleblow if they observed poor care practices.
People told us they were cared for by staff who received regular training relevant to their job role. Staff were supported with regular supervision meetings with the registered manager to discuss how people were and whether any additional training needs were required.
People and their relatives told us an assessment of need took place with the registered manager to ensure their personal needs could be met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s consent to care was asked at each stage of their care and people were involved in decisions about their care.
People’s nutrition and wider health needs were monitored by the service to maintain their health. The service contacted health professionals to seek advice and share information to ensure people had good health outcomes.
People were cared for by staff who enjoyed their work and treated them with kindness and respect. People and their relatives told us staff where friendly and spent time getting to know people.
People’s privacy and dignity was respected by staff and their independence encouraged.
Care was personalised and staff worked with people and their relatives to find out how people liked care to be provided.
People’s communication needs were considered and met. The service was able to provide information in an accessible way to include everyone using the service.
People told us the registered manager was considerate and understood their individual needs. Staff enjoyed working at the service and found the management approachable and empowered them to progress within care. Quality assurance systems were in place to monitor the service and identify areas to improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 January 2018 and this is their first rated inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
JS Care Agency is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to people living with dementia, with a mental health condition, physical disability and sensory impairment, older people, and younger adults.
Not everyone using JS Care Agency receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection, only one person was in receipt of personal care and support.
The person had been receiving personal care for less than a year. This meant that although we were able to carry out an inspection we did not find enough information and evidence about parts of the key questions we ask about services, or the experiences of people using the service, to provide a rating for each of the five questions and an overall rating for the service. We were therefore not able to rate the service against the characteristics for inadequate, requires improvement, good and outstanding ratings at this inspection.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had systems in place to help ensure people were safeguarded against harm and abuse. The registered manager demonstrated a good understanding of their responsibility in ensuring people's safety by minimising risks associated with their care and support needs, and reporting any safeguarding concerns to the local safeguarding authority and to CQC. There were suitable and sufficient staff in place to meet the person’s needs safely. Staff were knowledgeable about safe infection control practices.
There were systems in place to assess people's needs before they started using the service to ensure they could be met effectively. The provider involved the person and their relatives in the care planning process.
The provider had processes in place to assess people’s capacity. There were systems in place to support people to have maximum choice and control of their lives, and staff were trained in the Mental Capacity Act 2005 to ensure they supported people in the least restrictive way possible.
Staff were provided with regular training and they told us they found the training useful. Staff were provided with regular supervision that enabled them to provide effective care.
The person’s care plan was comprehensive. Staff were given sufficient information on the person’s needs and preferences which enabled them to provide personalised care.
Staff were trained in equality and diversity, and dignity and privacy. The provider encouraged lesbian, gay, bisexual and transgender people to use the service. Staff were knowledgeable about how to provide care without discrimination, and told us they treated people like individuals and met their individualised needs.
The provider had a complaint policy and encouraged the person and their relatives to raise any concerns or complaints.
The provider had quality assurance systems in place to assess, monitor and evaluate the care delivery.