Background to this inspection
Updated
26 November 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 24 hours' notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 13 October 2022 and ended on 25 October 2022. We visited the location's office on 13 October 2022.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with the registered manager. We viewed their monitoring systems and policies and procedures. We contacted two members of staff, spoke to one person who used the service and a relative. We viewed one care plan, associated risk assessments and two staff recruitment files including training documentation. We also reviewed quality assurance documents in relation to the management of the service.
Updated
26 November 2022
About the service
JS Care Agency is a domiciliary care agency providing personal care to adults living in their own homes. The service supports older people, younger adults, people living with dementia, physical disability or a sensory impairment. At the time of our inspection one person was using the service.
People’s experience of using this service and what we found
People using the service told us they were kept safe by staff. Risks were assessed by the service and people were protected from the risk of harm as the service put systems in place to reduce known risks.
There were enough staff to provide safe care to people and we were told staff arrived on time. Staff were recruited safely to the service and had the skills and experience to perform their role.
Staff were aware of their safeguarding responsibilities and knew how to whistleblow if they observed poor care practices.
People told us they were cared for by staff who received regular training relevant to their job role. Staff were supported with regular supervision meetings with the registered manager to discuss how people were and whether any additional training needs were required.
People and their relatives told us an assessment of need took place with the registered manager to ensure their personal needs could be met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s consent to care was asked at each stage of their care and people were involved in decisions about their care.
People’s nutrition and wider health needs were monitored by the service to maintain their health. The service contacted health professionals to seek advice and share information to ensure people had good health outcomes.
People were cared for by staff who enjoyed their work and treated them with kindness and respect. People and their relatives told us staff where friendly and spent time getting to know people.
People’s privacy and dignity was respected by staff and their independence encouraged.
Care was personalised and staff worked with people and their relatives to find out how people liked care to be provided.
People’s communication needs were considered and met. The service was able to provide information in an accessible way to include everyone using the service.
People told us the registered manager was considerate and understood their individual needs. Staff enjoyed working at the service and found the management approachable and empowered them to progress within care. Quality assurance systems were in place to monitor the service and identify areas to improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 January 2018 and this is their first rated inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.