Baldock Manor

This means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question good. At this assessment, the rating has remained. This meant people were safe and protected from avoidable harm.

Staff had a good understanding of learning from incidents and were able to give us relevant examples of lessons learnt following incidents. Staff and managers told us they had debriefs following incidents.

The service had systems in place to protect people from harm. 

The service worked with people to understand and manage risks. 

The service ensured there were enough staff, who were skilled and experienced. Staff received effective support and development to provide safe care.

The care environment was safe, clean and well- maintained. 

However, the service did not consistently ensure that some medicines were stored, recorded, and administered correctly. Managers took immediate action to address each issue, and there was no impact on the safety of patient treatment.