Baldock Manor

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment, the rating has remained. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Staff treated patients with kindness, empathy and compassion.

Staff delivered person centred care focusing on patients' individual needs and preferences.

Patients could access information on their rights and knew how to complain.

The service ensured people's immediate needs were met.

Staff felt supported by managers.