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Archived: Moorcare Devon Limited Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 3 & 4 November 2015

During a routine inspection

The inspection took place on 3 and 4 November 2015 and was announced.

Our previous inspection visit in December 2013 found that the service was meeting the requirements we looked at.

Moorcare Devon Ltd is an agency based in Tavistock which provides assistance with people's personal care needs in their own home. They also provide personal care for up to six people living in a supported living setting. People who use the service are over 18 years of age. There were 27 people receiving personal care from Moorcare Devon Ltd at the time of the inspection.

There was a registered manager who was also the registered provider. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were enough staff employed to meet people’s needs who were recruited in a safe way, trained and supervised, to provide the service which people needed. Staff said they felt supported and always had a senior staff member they could consult.

People were protected from abuse and harm because staff understood their responsibilities and if they had concerns they contacted the right authorities.

Risks to people’s health and welfare were assessed and managed in their best interest. Where there were health care concerns staff ensured health care professionals were contacted.

People were very satisfied with the help they received with their medicines.

People were involved in decisions about their care and no care was delivered without their consent.

People and their family members told us, “The girls are all very pleasant”; “They’re very, very good and very caring. The carer’s way with mum is very nice.” People said care workers treated them with respect and dignity and ensured their privacy was upheld when receiving care.

People’s care needs and wishes were described in their plan of care and the registered manager and the care workers knew people’s individual preferences and tried to meet them.

People said they knew how to make a complaint and felt their views would be listened and responded to.

People’s views were sought through surveys and face to face meetings with care workers and the registered manager. Where any potential improvement was identified this was provided where possible. The registered manager understood and promoted strong team work so they had a committed and competent staff team to meet the needs of people using the service.

Inspection carried out on 4 December 2013

During a routine inspection

People told us that the care they received was 'really good, nothing is ever to much trouble'. We saw that a person's consent was obtained before care was delivered and people were treated with respect and dignity in their own home. We saw that staff were respectful of people's right to live as they chose.

People were involved in making decisions about the care they received and that wherever possible, the provider would be flexible in meeting people's requests for changes to visit times. People were encouraged to remain as independent as possible, for example when washing and getting dressed on their own.

The provider liaised and cooperated with other providers to ensure that people obtained appropriate support. This included liaison with the local authority as well as health providers including GPs, district nurses and the complex care teams.

Staff were supported to deliver safe, effective care through provision of an induction programme as well as on-going training and support. Staff were also supported to undertake additional, nationally recognised qualifications.

The provider had quality monitoring systems to ensure that people were protected against risks of inappropriate or unsafe care. This included checks on staff techniques during visits as well as documentary systems for monitoring reviews, staff appraisals, supervision and training. There was a system in place to record complaints and incidents which included lessons learned.