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Archived: Moorcare Devon Limited Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 11 December 2015

The inspection took place on 3 and 4 November 2015 and was announced.

Our previous inspection visit in December 2013 found that the service was meeting the requirements we looked at.

Moorcare Devon Ltd is an agency based in Tavistock which provides assistance with people's personal care needs in their own home. They also provide personal care for up to six people living in a supported living setting. People who use the service are over 18 years of age. There were 27 people receiving personal care from Moorcare Devon Ltd at the time of the inspection.

There was a registered manager who was also the registered provider. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were enough staff employed to meet people’s needs who were recruited in a safe way, trained and supervised, to provide the service which people needed. Staff said they felt supported and always had a senior staff member they could consult.

People were protected from abuse and harm because staff understood their responsibilities and if they had concerns they contacted the right authorities.

Risks to people’s health and welfare were assessed and managed in their best interest. Where there were health care concerns staff ensured health care professionals were contacted.

People were very satisfied with the help they received with their medicines.

People were involved in decisions about their care and no care was delivered without their consent.

People and their family members told us, “The girls are all very pleasant”; “They’re very, very good and very caring. The carer’s way with mum is very nice.” People said care workers treated them with respect and dignity and ensured their privacy was upheld when receiving care.

People’s care needs and wishes were described in their plan of care and the registered manager and the care workers knew people’s individual preferences and tried to meet them.

People said they knew how to make a complaint and felt their views would be listened and responded to.

People’s views were sought through surveys and face to face meetings with care workers and the registered manager. Where any potential improvement was identified this was provided where possible. The registered manager understood and promoted strong team work so they had a committed and competent staff team to meet the needs of people using the service.

Inspection areas

Safe

Good

Updated 11 December 2015

The service was safe.

Staff understood how to protect people from abuse and harm.

Risks to people’s health and welfare were assessed and managed.

Medicine management helped people receive their medicines as required.

People were protected through the staffing arrangements, which were flexible to meet their needs.

Recruitment practice protected people from staff who might not be suitable to work with vulnerable adults.

Effective

Good

Updated 11 December 2015

The service was effective.

Staff induction, training and supervision ensured the support and knowledge staff needed for their role.

Staff sought people’s consent to care and support before providing it.

Staff took action if they felt a person was not receiving an adequate diet.

Health care professionals were contacted where necessary to promote people’s health and welfare.

Caring

Good

Updated 11 December 2015

The service was caring.

People received attention from care workers who were kind and treated them with respect and dignity.

People liked to have the care workers visit as they were familiar and friendly.

People’s views about the care they received were taken into account at each visit.

Responsive

Good

Updated 11 December 2015

The service was responsive.

People were involved in the planning of their care and each person had an individualised care plan in place for care workers to follow.

People were treated as individuals and supported in a person centred way. They were supported to maintain their independence and continue to live at home.

Complaints had been used as a way to improve the service.

Well-led

Good

Updated 11 December 2015

The service was well led.

Care workers received support and were actively encouraged to engage with each other towards improved team work.

The registered manager/provider had systems in place to check the quality and safety of the service. These included consulting people using the service and good communication with staff.