Oakworth Manor Care Home

Updated 16 June 2025

We assessed this service 5 June to 16 June 2025. This service is a residential care home providing support to older people, people living with dementia, people with sensory impairments, people with mental health needs and physical disabilities. This inspection was prompted due to the length of time since our last inspection.

The provider needed to develop its learning culture and how it monitored the quality of documentation. While staff knew people well, including their care needs and preferences, care plans and risk assessment were of poor quality which did not reflect people’s current care needs in a clear way. Improvements were needed around the lunch time experience to make sure people knew what was available and make an informed choice. We found governance and management systems were not robust and opportunities were missed to identify where improvements could be made.

The provider was in breach of the legal regulation relating to managers having good oversight of the quality of care and ensuring documentation was kept to a high quality.

Updated 16 June 2025

People were positive about the care they received, and the support staff gave them. People felt safe living at the service, and they felt there were enough staff to provide safe care. One person told us, “It is lovely here. Really nice.” While another person told us, “The staff are really kind to me.” They also said the service provided lots of interesting activities to keep people physically and mentally active. Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them. Meal choices were not advertised or clearly communicated which restricted people’s ability to make an informed choice. This meant improvements were needed to people’s dining experiences.