We carried out a review of the data available to us about Tranquil TMS Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Tranquil TMS Limited, you can give feedback on this service.
This service is rated as Good overall. This was the first inspection of this service
The key questions are rated as:
Are services safe – Good
Are services effective – Good
Are services caring – Good
Are services responsive – Good
Are services well-led – Good
We carried out a short notice announced comprehensive inspection at Tranquil TMS as part of our inspection programme. This was the first inspection of this service since it was registered on 05 February 2018.
The service offers private medical consultation for transcranial magnetic stimulation for treatment of depressive disorders and anxiety disorders and assessment and management of mental health illness in the community.
Dr Nikhila Deshpande is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Feedback from patients was positive. Patients described staff are caring and friendly, and the service as comfortable. Patients said they were given information about treatment so they could make an informed decision about having it. Patients said the service medical practitioners would answer their queries about treatment and the service website helped them understand how the treatment worked. Patient’s said seeing other patient testimonies helped them understand the different types of conditions that could be treated. Patients, families and carers had noticed improvements in their mental health and were doing things they had not done for several years, for example cooking and socialising outside their home and family.
Our key findings were:
• The service had clear systems to keep people safe and safeguarded from abuse.
• The service would work with other agencies to support patients and protect them from neglect and abuse.
• All staff received up-to-date safeguarding and safety training appropriate to their role. They knew how to identify and report concerns.
• There was an effective system to manage infection prevention and control.
• The systems and arrangements for managing equipment minimised risks.
• The provider had systems to keep clinicians up to date with current evidence-based practice.
• Patients received coordinated and person-centred care.
• The provider had risk assessed the treatments they offered.
• Feedback from patients was positive about the way staff treat people.
• Staff recognised the importance of people’s dignity and respect.
• The provider understood the needs of their patients and improved services in response to those needs.
• Patients had timely access to initial assessment, test results, diagnosis and treatment. • The service had a complaint policy and procedures in place.
• Leaders were knowledgeable about issues and priorities relating to the quality and future of services.
• The provider was aware of and had systems to ensure compliance with the requirements of the duty of candour.
• There was evidence of systems and processes for learning, continuous improvement and innovation.