Tranquil TMS Limited

Updated 21 September 2022

The service offers private medical consultation for transcranial magnetic stimulation for treatment of depressive disorders and anxiety disorders and assessment and management of mental health illness. Transcranial magnetic stimulation is a non-invasive form of brain stimulation in which a changing magnetic field is used to cause electric current at a specific area of the brain through electromagnetic induction. This treatment can only be used for young people aged over 14 years. The service provides the service for younger adults aged 16 years to old age.

The service opening hours are Monday to Friday 0900 to 1700 (1900 on patient request)

Tranquil TMS

Thrive

Rooms 222 and 224

G10

5300 Lakeside

Cheadle Royal Business Park

Cheadle

SK8 3GP

08001930914

The provider website can be found here:

tranquiltms.co.uk

How we inspected this service

The service was inspected by two inspectors.

Prior to the inspection, a provider information request was sent to the service, the information requested was received within five days of the inspection. The information related to key lines of enquiry that are followed during a comprehensive inspection. During the inspection we

We carried out a short notice announced comprehensive inspection at Tranquil TMS as part of our inspection programme. This was the first inspection of this service since it was registered on 05 February 2018.

The service is registered to provide the regulated activity Treatment of disease, disorder or injury.

During the inspection, we:

• Spoke with four staff, ranging from the registered manager/medical practitioner, medical practitioner, administrator and technician.
• Toured the service.
• Spoke with two patients.
• Reviewed three patients’ care records.
• Looked at policies, procedures and clinical audits the service had completed.
• Reviewed patient feedback about the service

You can find information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 21 September 2022

This service is rated as Good overall. This was the first inspection of this service

The key questions are rated as:

Are services safe – Good

Are services effective – Good

Are services caring – Good

Are services responsive – Good

Are services well-led – Good

We carried out a short notice announced comprehensive inspection at Tranquil TMS as part of our inspection programme. This was the first inspection of this service since it was registered on 05 February 2018.

The service offers private medical consultation for transcranial magnetic stimulation for treatment of depressive disorders and anxiety disorders and assessment and management of mental health illness in the community.

Dr Nikhila Deshpande is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Feedback from patients was positive. Patients described staff are caring and friendly, and the service as comfortable. Patients said they were given information about treatment so they could make an informed decision about having it. Patients said the service medical practitioners would answer their queries about treatment and the service website helped them understand how the treatment worked. Patient’s said seeing other patient testimonies helped them understand the different types of conditions that could be treated. Patients, families and carers had noticed improvements in their mental health and were doing things they had not done for several years, for example cooking and socialising outside their home and family.

Our key findings were:

• The service had clear systems to keep people safe and safeguarded from abuse.

• The service would work with other agencies to support patients and protect them from neglect and abuse.

• All staff received up-to-date safeguarding and safety training appropriate to their role. They knew how to identify and report concerns.

• There was an effective system to manage infection prevention and control.

• The systems and arrangements for managing equipment minimised risks.

• The provider had systems to keep clinicians up to date with current evidence-based practice.

• Patients received coordinated and person-centred care.

• The provider had risk assessed the treatments they offered.

• Feedback from patients was positive about the way staff treat people.

• Staff recognised the importance of people’s dignity and respect.

• The provider understood the needs of their patients and improved services in response to those needs.

• Patients had timely access to initial assessment, test results, diagnosis and treatment. • The service had a complaint policy and procedures in place.

• Leaders were knowledgeable about issues and priorities relating to the quality and future of services.

• The provider was aware of and had systems to ensure compliance with the requirements of the duty of candour.

• There was evidence of systems and processes for learning, continuous improvement and innovation.