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Care at Home Service - Henleaze Road Good

Inspection Summary


Overall summary & rating

Good

Updated 6 February 2018

Care at Home Service-Henleaze Road is based in Bristol and provides personal care and support to people living in their own homes. At the time of our inspection 130 people were receiving personal care. The inspection took place on 13 December 2017 and was announced. When the service was last inspected in September 2015, there were no breaches of the legal requirements identified. The service was rated as good. At this inspection we found the service remained Good.

Why the service is rated Good.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

Where people were supported with medicines, we found they were managed safely. Risk assessments and risk management plans were completed.

People’s care records provided evidence of people’s involvement and people who used the service told us that choices and preferences were fully taken into account.

Audits were in place and, where shortfalls were identified, actions were taken to make improvements.

Safe recruitment procedures were followed before new staff were appointed. Appropriate checks were undertaken to ensure staff were of good character and were suitable for their role. Staff feedback was positive about the support, guidance, training and supervision they received.

People were cared for in a kind and respectful way. People were supported to maintain their health and the service liaised with other external health professional when needed.

People who used the service, relatives and staff all spoke positively of the leadership and management of the service.

Inspection areas

Safe

Good

Updated 6 February 2018

The service remains good.

Effective

Good

Updated 6 February 2018

The service remains good.

Caring

Good

Updated 6 February 2018

The service remains good.

Responsive

Good

Updated 6 February 2018

The service remains good.

Well-led

Good

Updated 6 February 2018

The service remains good.